OUR MISSION STATEMENT
Offer only the BEST SOLUTION to protect people and property from indoor pollutants through healthy deep cleaning systems.
THE BOCK”S STEAM STAR STORY
The Bock’s Steam Star owners were born and raised right here in the KC Metro Area. This is our hometown, so we are very locally owned. Our story started in 1994. Brian Bock started the business in his parent’s basement. Today with the operational help of Bryan Renyer since 2003, we have built BSS into a multi-service company. BSS is large enough to provide professional service, yet small enough to give that personal service our clients have come to love.
Our emphasis is on proven science and industry-proven cleaning systems that focus on health AND appearance. We’d like to offer you the chance to discover what professional deep cleaning is supposed to be and how we are different from the uneducated, unmotivated, and sometimes downright unethical cleaners out there.
We promise no high-pressure sales pitch. We will design a restorative cleaning system that meets your needs based on proven science and standards of cleaning. We will also provide a firm quote that won’t change at the end of the job!
Reputation – It’s our most valuable asset. We are a referral-based company. We strive to WOW our clients each time we come out for cleaning, not just the first time, but 20 years down the road from now (Hey, we’re not that old!) We, of course, want you to be happy and tell everyone you know to call Bock’s Steam Star! So your satisfaction is required for our business to survive and that is how it should be!
Experience – We will offer the most experienced cleaning in the industry. We have been doing this since 1994. We don’t see too much anymore we can’t handle but experience has taught us to know when to say when. That’s the speaking the truth part. It’s our goal to be upfront and realistic with you. We view our role as your cleaning consultants not sales people. I promise you will not be subjected to a high-pressure sales pitch. Our goal is to inform you, but we understand we work for you.
Education – We bring cutting edge education to staff and clients to help us accomplish our mission. Brian Bock & Bryan Renyer are both Clean Trust (IICRC) Certified Master Textile Cleaners, which is one of the highest levels of cleaning certification. We are also committed to training our staff. We work in two-man crews, and one of the requirements to being a Clean Trust IICRC-certified firm is to have a Clean Trust (IICRC) Certified tech on site. It seems simple, yet sadly, most are not and have no formal training in restorative cleaning of investment-grade textiles, and FYI, no government body requires such certification. Brian Bock and Bryan Renyer spent three years of course study and testing to achieve his Master Textile Certification. So you could say our company is so committed we ought to be “committed”. Seriously, If we can ever serve you better please let us know we really do strive to be the best in our field. In short, people ask me why we’re better. My answer is consistent because we want to be.
Systems – We will maintain the highest level of client service systems and the most advanced cleaning technology on the market. We are well versed in multiple cleaning systems so a cookie cutter approach doesn’t work since each situation is unique. Our job is to listen and then prescribe the appropriate solution.
OUR GUARANTEE
All of our work is 100% guaranteed based solely on the perception of YOU, our client. If you’re not thrilled with your experience we will gladly rush back out and re-clean. If we still can’t satisfy your expectations, we will refund your money. Please, Please let us know how we did! We want you to be clients for a long time!
Did you know that every 60 seconds, a child dies from a preventable water borne disease? We like to say “Let our water clean theirs”, because BSS has adopted Lifewater International as our corporate charity. We hope to sponsor 20 healthy village projects and water wells over the next 10 years.
JOB OPPORTUNITIES
Interested in becoming a part of the Bock Steam Star Kansas City Team? Click here to download our employment application. Print your application and fax it back to: 913.685.7495 or you may mail your application to:
Bock’s Steam Star
6736 W. 153rd Street
Overland Park, KS 66223
Phone: 913.438.7767
